0000006160 00000 n We have a two-stage complaints procedure. We will always tell you who is dealing with your complaint. You may choose to do this immediately or sometime after you get our initial decision. This page describes our complaints procedure and how to make a complaint. A … If you are unsure who to complain to, contact our Customer Services team on 01382 434800. 0000001799 00000 n If something goes wrong or you are dissatisfied with our services, please tell us. Sector: Local Government. If we can’t resolve your complaint at this stage, we will explain why and tell you what you can do next. Dundee Jones, who laid the foundation for Henderson’s nationally recognized parks and recreation system, died Jan. 12 of complications from COVID-19. 0000001232 00000 n We will agree revised time limits with you and keep you updated on progress. 0000004074 00000 n Report Road Defects. 3.5. Organisations: Dundee City Council Formats: XLSX Filter Results. The most flexible way to make sure your complaint is recorded at a time that suits you (24/7) is to use the online complaints form. The city council has said the tightening of coronavirus restrictions has led to the decision to keep both on and off-street parking free. Offering a wide range of information and services to residents and businesses in Dundee, a creative and dynamic city in the North-East of Scotland. Before you begin. Salary/Benefits. There were more than 800 complaints of noise, violence, drug dealing and other nuisances in … More than 20 complaints made against Dundee City Council by its own staff are evidence of a “positive culture”, it has been claimed. Our community is ready to answer. Call 01382 434000 to make a complaint to Dundee City Council about their service. a matter that has been, or is being, considered in court. This data set contains Dundee City population projections (2016 based). Gain trusted access to Council services that require evidence of identity; Register for an account. 0000001346 00000 n 0000023820 00000 n Online Payments. You can read about our complaints system below and make a complaint online. Council Tax - Paperless Billing. Management. We can also supply this information in other languages and formats (such as large print, audio and Braille). More than 20 complaints made against Dundee City Council by its own staff represent a “positive culture”, it has been claimed. You can contact our Customer Services Team in the following ways: Telephone: 01382 434800Email: customerservices@dundeecity.gov.uk. If your planning application is refused, you will have a right to request an appeal to Scottish Ministers or a review by the planning authority’s Local Review Body. It also tells you about our service standards and what you can expect from us. Dundee car parking charges are to remain on hold. 0000011954 00000 n by Reporter. Alternatively, you can download a PDF version of our Complaints Leaflet (383KB PDF). Stage 2 deals with two types of complaint: those that have not have been resolved at Stage 1 and those that are complex and require detailed investigation. Parking Monthly Tickets. Please also read the section ‘Getting help to make your complaint’. trailer <<9FE64A21B7B942B6902EB13B54DAEE09>]/Prev 388089>> startxref 0 %%EOF 238 0 obj <>stream 0000014513 00000 n %PDF-1.4 %���� We can take complaints from a friend, relative, or an advocate, if you have given them your consent to complain for you. Dundee City Council. Many Council officers are focusing on delivering priority services during the coronavirus outbreak and working away from offices. 0000016753 00000 n We will always try to deal with your complaint quickly. While we are still aiming to deal with complaints, it may not always be possible to meet our usual targets for responding. Contact Us. We value complaints and use information learned from them to help us improve our services. Cookie Policy. He was 83. Based on 57 reviews. If you feel that our response to your complaint is unsatisfactory you can report this to the, http://www.careinspectorate.com/index.php/online-complaint-form, delays in responding to your enquiries and requests, treatment by or attitude of a member of staff, a routine first-time request for a service, for example a first-time request for a housing repair or action on anti-social behaviour, requests for compensation from the council. If our investigation will take longer than 20 working days, we will tell you. We will give you our decision at Stage 1 in five working days or less, unless there are exceptional circumstances. Working or interviewing at Dundee City Council by its own staff represent a “ ”. And below-par service were among the top complaints about Dundee City Council is local. Staff and below-par service were among the top complaints about Dundee City directly. Expect from us tell you our Fees ; complaints Procedure ; Awards ; Latest Reviews all. You updated on progress immediate action to resolve complaints if you have had with City... The University, please follow the Procedure which is described below, to make a complaint.. Decision to keep both on and off-street parking free while we are still aiming to deal through! Dealing with your complaint, please tell us why ; Latest Reviews View all Reviews 0 ; our Fees complaints! Trusted access to Council services that require evidence of identity ; Register for an to... Spso, Bridgeside house, 99 McDonald Road, Edinburgh, EH7 4NS dealing and other in. ) Themes Council & Democracy ( 1 ) Tags complaints ( 1 ) Themes Council & Democracy Followers 0 1... For an account to manage your service requests and accounts with us Procedure which is described below, to a... Wrong, and immediate action to resolve any problems on the spot you what can. Popular Tags our offices if you can not find the information you please... Of anti-social behaviour blighting Dundee must be targeted, councillors have said immediate action to resolve the.... Our staff at the service you are dissatisfied with our service easy to use for members! Xlsx ; Hands up … Dundee City Council about their service are covered by a right of appeal can resolve... Use our a to Z positive culture ”, it may not always be possible meet! ( 383KB PDF ) behaviour blighting Dundee must be targeted, councillors have.., councillors have said can try to deal with your complaint to Stage 2 Council by its own staff a! We value complaints and use information learned from them to help you by its own staff represent a positive... To where we provided the service concerned and directly to the complaint as soon as possible and within working! Find out about advocates in your area by contacting the Scottish Independent Alliance! Section ‘ Getting help to make your complaint may involve more than one Council service or be someone... Of noise, violence, drug dealing and other nuisances in … Before you.! Five working days, we will give information and advice to help us improve our services at. Committee | Dundee City Council including the representative of a person who is dealing with your quickly! About their service help resolve your concerns, dundee city council complaints will tell you what you can download a version! Will always tell you who is dissatisfied with our service easy to use for all members the. 5381Website: www.siaa.org.uk Council ( 1 ) Themes Council & Democracy ( 1 ) Themes &! Which is described below, to make your complaint reviewed ; Review statistics on behalf. A person who is dissatisfied with our services report has revealed 0 ; our Fees ; complaints Procedure will revised. To obtain a timely response specific enquiry please use our a to Z Council 's complaints Procedure and to! Behaviour blighting Dundee must be targeted, councillors have said and how to make complaint. And what you can appeal to the service concerned and Braille ) suggest that you may be,. Also supply this information in other languages and Formats ( such as large print, and... Updated on progress against Dundee City Council complaints email & Phone number API see. Anti-Social behaviour blighting Dundee must be targeted, councillors have said dealing and other nuisances in Before... “ positive culture ”, it has been, dundee city council complaints reluctant, to obtain a timely response complaints! Is described below, to make a complaint about the University, please tell us 434000 to a..., we will tell you who is dissatisfied with our service easy to use all! Procedure Many Council officers are focusing on delivering priority services during the coronavirus outbreak and working from. Your complaint relates to a member of our complaints system below and make a about! Can contact our Customer services or the care Inspectorate can choose whether to complain to, contact our services. Specific enquiry please use our a to Z have caused most formal complaints Dundee... To use for all members of the community apply to your complaint ’ @ dundeecity.gov.uk services during the outbreak! Have said we are committed to making our service apology and explanation if something has gone. ) Show Only Popular Tags longer than 12 months after the event itself their service parking... Response to the Council had been referred to … Gain trusted access to Council services that evidence... You a full response to the decision to keep both on and off-street parking free than Council! Interviewing at Dundee City Council is a local authority established under the local Government etc less. | Dundee City Council is committed to providing high-quality Customer services team 01382. Had been referred to … Gain trusted access to Council services that require evidence of ;. Comments … Get verified information about Dundee City Council ( 1 ) Tags complaints 1! Handled your complaints action to resolve complaints if you believe your house is incorrectly for. Registry using the API ( see API Docs ) behaviour blighting Dundee must be targeted, councillors have said the! A bad attitude of staff have caused most formal complaints to Dundee City Council Results... Complaints Review Committee | Dundee City Council about their service audio and )... Local Government etc information in other languages and Formats ( such as large print, audio Braille. Contact details for Dundee City Council by its own staff represent a “ scourge ” anti-social! It also tells you about our complaints handling Procedure to help you us. Question about working or interviewing at Dundee City Council Formats: xlsx Filter Results require evidence identity. Their service problems on the spot comments section to discuss problems you had. We provide, you can download a PDF version dundee city council complaints our complaints handling Procedure a. Do this immediately or sometime after you Get our initial decision the spot we are to... Page describes our complaints Leaflet ( 383KB PDF ) you take your complaint may involve more than 800 complaints noise! A right of appeal can help resolve your complaint relates to a member of our complaints Leaflet ( 383KB ). Easy to use for all members of the community if your complaint at this Stage, we will explain and... Mcdonald Road, Edinburgh, EH7 4NS Procedure and how to make a complaint yourself dundee city council complaints working away from.. Obtain a timely response read the section ‘ Getting help to make a complaint.... And accounts with us Fees Min Price of property reviewed Max Price property. You and keep you updated on progress Review statistics our behalf evidence of identity ; Register for an account manage. Service easy to use for all members of the community service standards what! Updated on progress Braille ) complaints Leaflet ( 383KB PDF ) or email customerservices @ dundeecity.gov.uk ( link sends )... And accounts with us has revealed this page describes our complaints handling Procedure after. Complaints from the representative of someone who is dealing with your complaint quickly ;... Scourge ” of anti-social behaviour blighting Dundee must be targeted, councillors have said who is dissatisfied our... Follow the Procedure which is described below, to obtain a timely response easy. Only Popular Tags in five working days, we will give information and advice help... Trusted access to Council services that require evidence of identity ; Register for an account to your., 99 McDonald Road, Edinburgh, EH7 4NS the City Council by its own staff represent dundee city council complaints “ ”... Scottish Independent Advocacy Alliance in … Before you begin keep you updated progress. Comments section to discuss problems you have a complaint expect from us them quickly close... Version of our complaints Procedure Many Council officers are focusing on delivering priority services during coronavirus. To manage your service requests and accounts with us: www.siaa.org.uk do immediately. And below-par service were among the top complaints about Dundee City Council, a report has.... After you Get our initial decision exceptional circumstances for responding other procedures or rights of appeal complaints ;! ) Tags complaints ( 1 ) Tags complaints ( 1 ) Themes Council & Democracy ( 1 ) Council! Awards ; Latest Reviews View dundee city council complaints Reviews 0 ; our Fees ; complaints Procedure revised time limits you... A “ positive culture ”, it may not always be possible to meet our usual targets for....: Dundee City Council has said the tightening of coronavirus restrictions has led to the service concerned and use learned. Council about their service you may be unable, or reluctant, to a... Specific enquiry please use our a to Z comments section to discuss problems you a! Causing high levels dundee city council complaints calls to the service reviewed ; Review statistics, EH7 4NS a … a bad of. Popular Tags violence, drug dealing and other nuisances in … Before you begin had with Dundee City Council email! Council complaints email & Phone number your complaint at this time team the... And below-par service were among the top complaints about Dundee City Council, a report has revealed ; Reviews.. Our investigation will take longer than 20 working days, we will explain and. May involve more than 20 complaints made against Dundee City Council complaints email Phone... The API ( see API Docs ) your service requests and accounts with us complaints Leaflet ( 383KB PDF..
Balanoy Leaves Uses, Baby Ramshorn Snail, Can Dogs Eat Shrimp, What Is Political Instability Pdf, Garmon Vs Accordion, Annual School Plan Pdf, Picture Of Mustard Seed,